Service Content Writer

Overview (Text Only)

Join Foot Locker Singapore as Our Next Service Content Writer! Foot Locker is more than a global retailerwe're the heartbeat of sneaker culture. With 2,700 stores across 29 countries, we ignite passion, spark discovery, and celebrate individuality through our iconic brands: Foot Locker, Kids Foot Locker, Champs Sports, WSS, and atmos.

Responsibilities

What You'll Do

  • Craft compelling, easy-to-understand content for our website and self-help platforms.
  • Develop and maintain SOPs, work instructions, and documentation aligned with business goals.
  • Simplify complex service processes into clear, actionable content.
  • Use data-driven insights to enhance self-service options and improve customer experience.
  • Collaborate across departments to ensure consistent messaging.
  • Empower support teams with concise work instructions and response templates.
  • Design intuitive workflows using tools like Lucidchart or Visio.
  • Create engaging infographics to support content.
  • Support automation initiatives that elevate customer service.
  • Manage and maintain our SharePoint site for seamless content access.

Qualifications

Who You Are

  • A creative communicator with a sharp eye for detail and a passion for customer-centric content.
  • A multitasker who thrives in fast-paced environments and juggles multiple projects with ease.
  • Experienced in CRM systems and process mapping tools.
  • Skilled in writing clear, accurate, and engaging documentation.
  • A team player with excellent interpersonal and communication skills.
  • Fluent in English, both written and spoken.
  • Holding a diploma or equivalent experience, with 2+ years in service or marketing content writing.

Who You Are

  • A creative communicator with a sharp eye for detail and a passion for customer-centric content.
  • A multitasker who thrives in fast-paced environments.
  • Experienced in CRM systems and process mapping tools.
  • Skilled in writing clear, accurate, and engaging documentation.
  • A team player with excellent interpersonal and communication skills.
  • Fluent in English, both written and spoken.
  • Holding a diploma or equivalent experience, with 2+ years in service or marketing content writing.

Benefits

Why Foot Locker

At Foot Locker Singapore, we're more than sneakerswe're a global community driven by passion, innovation, and a commitment to exceptional service. Join us and be part of a brand that empowers self-expression and celebrates individuality.

Apply now and help us shape the voice of Foot Locker Singapore!
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